Terms of Service

1. Introduction and Scope of Application
This policy comprehensively outlines the rules and rights applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access related value-added services. We always adhere to a “customer-first” principle and are committed to providing a high-quality, practical, and thoughtful home shopping experience. We fully recognize the importance of your rights and strictly comply with this Service Policy to ensure comprehensive protection throughout your shopping journey.

2. User Accounts and Website Responsibility

User Accounts
When creating an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transaction processing.

You are responsible for safeguarding your account credentials and password. You must not share or disclose your account information to others. Your account is the sole credential for all activities and transactions conducted on our platform, and you are fully responsible for all actions performed through your account.

If you detect any unauthorized login, suspicious activity, or unauthorized transactions, you must contact us immediately. We will take prompt action to protect your account. However, we are not responsible for losses resulting from user negligence.

Website Responsibility
We strive to ensure the safe and stable operation of our website. However, due to force majeure events or technical issues, interruptions or errors may occur. In such cases, we will take reasonable steps to resolve the issue promptly, but we shall not be liable for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please contact us promptly for clarification.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes out of stock after you place an order, we will promptly contact you to offer alternative solutions or provide a full refund.

Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The final price will be the one confirmed at the time of order placement. We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive an order confirmation email containing your order details. An order is considered valid only after it has been accepted by us.

Payment Methods
We offer secure payment methods, including credit and debit card payments. If you encounter any issues during payment, please contact customer service for assistance.

5. Shipping and Delivery Information

Processing Time
1–3 business days.

Shipping Coverage
United States

Delivery Time
Shipping time after dispatch is 7–10 business days, depending on external conditions such as carrier delays, weather, or logistics factors.

Shipping Fee
Orders over $139.99: Free shipping
Orders under $139.99: $8.99 shipping fee

Taxes
All product prices include applicable duties and taxes. No additional customs charges are required at checkout.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You have the right to cancel your order at any time before it is shipped without any fees. To cancel, please contact customer service via email and include your order number and cancellation request details.

Once we confirm that the order has not been shipped, we will process your refund within 1–5 business days. The refund will be returned to your original payment method.

Cancellation After Shipment
Once an order has been shipped, it cannot be directly cancelled. You may choose one of the following options:

Refusal of Delivery:
You may contact the carrier to refuse delivery. Once the returned package is received, we will process your refund within 1–5 business days, and the refund will be issued to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the product is in good condition and meets return requirements, we will process your refund within 1–5 business days.

7. Return and Refund Policy

Return Eligibility
You have the right to request a return or exchange within 30 days of receiving the product. Items must remain unused and be returned with original packaging, tags, and proof of purchase.

Process
Please contact customer service via email and provide details of the item and reason for return or exchange. Our support team will guide you through the required steps.

Processing Time
Refunds are typically processed within 1–5 business days after we receive and confirm the returned item. Refunds will be issued to the original payment method. For exchanges, a replacement product will be shipped after confirmation.

For more details, please refer to our Return and Exchange Policy.

8. Privacy and Data Protection

We only collect necessary user data and protect it through encryption and access control measures. We do not disclose your personal information to third parties without your consent, except where required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of any dispute, we will first seek to resolve it through friendly negotiation. If no resolution can be reached, the matter may be submitted to a court with competent jurisdiction.

10. Changes to Terms of Service

We reserve the right to modify this policy at any time. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect damages, data loss, or loss of profits arising from the use or inability to use our services. Users assume responsibility for their use of the website.

12. Intellectual Property

All content on this website, including text, images, icons, design, and layout, is protected by intellectual property laws. No one may copy, modify, distribute, or use any content for commercial purposes without prior authorization.

13. Contact Information

Telephone: +1 (270) 874-0661
Email: team@soltrivoniel.com
Address: 169 Pine St, Hopkinsville, KY 42240, United States

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (Central Time, US)