Terms of Service
Terms of Service
1. Acceptance of These Terms
These Terms of Service govern your access to and use of our website, mobile applications, and related services, including the purchase of furniture and home products.
By accessing or using our services, you agree to comply with these Terms. We are dedicated to providing a reliable shopping experience while protecting the rights and interests of every customer throughout the purchasing process.
2. Accounts and Website Use
Account Registration
To create an account, you must provide complete and accurate information, including your name, email address, and other required contact details.
You are responsible for keeping your login credentials confidential. Any activities carried out through your account are considered your responsibility. If you believe your account has been accessed without authorization, please notify us immediately so appropriate security measures can be taken.
Availability of the Website
We make reasonable efforts to ensure that our website remains secure and accessible at all times. However, maintenance, technical failures, or circumstances beyond our control may occasionally interrupt service. While we will work to restore normal operation as quickly as possible, we cannot guarantee uninterrupted access.
3. Products, Availability, and Pricing
Product Information
We strive to provide accurate product descriptions, specifications, and images. Nevertheless, occasional errors or omissions may occur. If you believe any information is inaccurate, please contact us before placing your order.
Inventory
Product availability is updated regularly but cannot always be guaranteed. If an item becomes unavailable after an order has been placed, we will notify you promptly and provide the option of a replacement, waiting for restock, or a full refund.
Pricing
Prices displayed on our website may change without prior notice due to promotions or market conditions. The price confirmed during checkout will apply to your purchase. We reserve the right to correct pricing inaccuracies before shipment.
4. Orders and Payment
Order Acceptance
Submitting an order does not automatically constitute acceptance. Once your order has been reviewed and accepted, you will receive an order confirmation email confirming the transaction.
Payment
We accept secure online payments through supported credit cards, debit cards, and other available payment methods. Should you experience payment difficulties, our customer support team will be happy to assist.
5. Shipping
Order Processing
Orders are generally prepared for shipment within 1–3 business days.
Shipping Destination
We currently ship within the United States only.
Estimated Delivery
Following dispatch, most orders arrive within 7–10 business days, although delivery schedules may vary due to transportation providers, weather conditions, or other unforeseen circumstances.
Shipping Charges
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Orders above $139.99 qualify for free shipping.
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Orders below $139.99 are subject to a $8.99 shipping fee.
Taxes
Applicable taxes and duties are already included in the displayed product prices. No additional customs charges will be collected during checkout.
For complete shipping information, please review our Shipping Policy.
6. Order Cancellation
Before Shipment
Orders may be canceled free of charge before shipment.
To request cancellation, please contact our customer support team with your order number. Once we confirm that the order has not entered the shipping process, a refund will be issued to your original payment method within 1–5 business days.
After Shipment
Orders that have already been dispatched cannot be canceled directly.
Customers may either refuse delivery through the shipping carrier or request a return after the package has been delivered. Once the returned merchandise is received and inspected, eligible refunds will be processed within 1–5 business days using the original payment method.
7. Returns and Refunds
Eligibility
You may request a return or exchange within 30 days after receiving your order.
Returned merchandise must be unused and accompanied by the original packaging, labels, and proof of purchase.
Return Procedure
To begin the return process, please contact our customer support team with your order details and the reason for the return or exchange. We will provide detailed instructions for completing the process.
Refund Processing
After the returned product has been received and inspected, approved refunds will normally be issued within 1–5 business days.
Exchange requests will be processed after the returned item has been verified.
For additional details, please consult our Return & Refund Policy.
8. Privacy Protection
We collect only the personal information necessary to provide our services and maintain appropriate technical and organizational safeguards to protect your data.
Except where required by law, your personal information will not be disclosed to third parties without an appropriate legal basis.
Additional information is available in our Privacy Policy.
9. Governing Law and Dispute Resolution
Should a dispute arise, both parties agree to make reasonable efforts to resolve the matter through good-faith discussions.
If an agreement cannot be reached, the dispute may be submitted to a court of competent jurisdiction in accordance with applicable law.
10. Updates to These Terms
We may revise these Terms of Service periodically to reflect operational, legal, or regulatory changes.
The latest version will always be published on our website. Continued use of our services following any updates constitutes acceptance of the revised Terms.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be responsible for indirect, incidental, consequential, or special damages, including loss of profits, business opportunities, or data resulting from the use of, or inability to use, our website or services.
12. Intellectual Property
All website content—including text, graphics, photographs, logos, icons, layouts, and other materials—is protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified, published, or used for commercial purposes without our prior written authorization.
13. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Telephone: +1 (270) 874-0661
Email: team@soltrivoniel.com
Address: 169 Pine St, Hopkinsville, KY 42240, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, US)